SUMMARY:   

Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·    Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.

·    Deliver exceptional customer service through customer engagement and quality product delivery.       

·    Be knowledgeable of products and services offered and properly promote them to customers.

·    Identify customer needs and offer additional services which could benefit them.

·    Receive, sort, and place mail in mailboxes accurately.

·    Record all sales transactions completely and accurately in the Point of Sale system.

·    Pack contents for shipping using established procedures and products.

·    Receive and prepare documents for printing.

·    Operate all other software packages.

·    Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.

·    Process and document damaged shipments, late and lost package claims.

·    Assist in merchandising the store, including stocking shelves with products, ensuring the clean and orderly appearance of products, informing appropriate personnel of inventory levels for re-ordering supplies.

·    Perform end-of-day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.

·    Operate copiers, fax machines, binding equipment, and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in the retail area.

·    General housekeeping duties.

·    Other duties as assigned.