Real Job 3266306 *Works with any dept, if a patient complaint arises* *Experience in Critical Care or ED is a plus* *weekends will not typically be required UNLESS survey is on site* *2 years experience required, hard stop* *First time travelers allowed IF 2+ years of experience, hard stop* Ensure timely intake, investigation, documentation, and response to CMS-defined grievances • Provide clinical oversight of event reporting, triage, and escalation • Facilitate and monitor RCAs and FMEAs, including corrective action plans • Support regulatory inquiries, complaint investigations, and survey readiness • Maintain continuity of critical risk management and patient safety functions *Review Medical Records for Mortality Chart Review BLS required Inpatient Acute Care exp required