We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.

Roles & Responsibilities:

• Define program vision for clients with client leaders and account team that drives automation value for client and increases product utilization.
• Provide support to Go-To Market Leaders with accurate estimation of project effort, duration, skill sets, etc. to provide client estimates.
• Facilitate the program and project delivery process and help manage scope and dependencies. Provide engagement escalation support as needed.
• Own the full lifecycle of RPA and custom solutions and programs from initiation to through implementation.
• Ensure client and internal stakeholders are managed effectively and updated on progress with risks, dependencies and issues managed with risk registry and mitigated.
• Attend major client program/project meetings and work closely with the account team to ensure all services are delivered and automations are aligned with client strategic objectives and that milestones are appropriately signed off and promptly invoiced.
• Work with the engagement team to develop detailed and effective plans and monitor all aspects of program / project / workstream lifecycle, including scope, change and release management.
• Ensure all documentation and deliverables, including hands-on where necessary, are fit for purpose, follow recommended standards and of consistently high quality across engagements.
• Coordinate and motivate internal resources and external subcontractors to deliver client outcomes as sold, including ensuring their availability and allocation.
• Conduct internal and client-facing program/project status meetings and present such reports as required including progress against plan, billings, resource utilization, service credits drawdown and incurred costs.
• Ensure weekly status updates are prepared for all programs and projects assigned and escalate to management as needed.
• Foster robust and trusted relationships with clients to enable future account sales, whether products or services.
• Be customer and partner first.
• Drive client references and document case studies including identifying and sharing new uses.
• Manage internal initiatives including defining and/or evolving service delivery practices with other services leaders and aligns with new product offerings.
• Handle people management activities including hiring, goal setting and performance activities, capacity planning, and engagement staffing.

Must have Requirements:

• 5+ years of experience in client-facing technology projects. Program or delivery management roles focused on software development and systems integration, in an RPA/AI role at a Global System Integrator or Big 4 or equivalent Consulting Practice.
• 3+ years of people management experience.
• Experience in various agile, waterfall, SDLC, hybrid methodologies and continuous integration.
• High attention to detail and proven ability to manage and deliver on multiple, competing and conflicting priorities simultaneously.
• Experience in building processes, program management, project management and release schedules on a global scale.
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive decisions.
• The ability to work in a fast-paced environment where continuous innovation is desired.
• Exceptional experience in adapting plans to dynamically changing work stream patterns.
• Self-motivated and proactive team player with innovative ideas to inspire customer loyalty and product adoption.
• Previous experience with Automation Anywhere, Blue Prism, Open Span, UiPath, etc.
• Excellent English written and verbal communication skills.
• Experience with tools such as Jira and Azure DevOps is a plus

Why Us?

• We are investing in your growth, offering learning and career development opportunities at every level to help you find your spark;
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility;
• Our company is extremely diverse with representation of 165 nationalities;
• We offer the opportunity to work with colleagues across the globe;
• We offer comprehensive benefits for all employees;
• We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect;

What do we offer?

• 25 holiday days per year
• Hybrid and full remote contracts will receive 150 RON/month for home gas/electricity/broadband bills
• 786 RON monthly budget in Benefit Online Platform
• Life Insurance cover
• The employees working on bank holidays will be benefitting either of a paid day off in the next 30 days + 100% of the hourly base salary for that specific day OR 200% of the hourly base salary for that specific day.
• Reimbursement for eyeglasses – 25% reimbursed from the total cost, maximum to be reimbursed is 500 RON/year.
• Childbirth allowance of 6500 RON after 1 year in HCLTech.
• Internal trainings and certifications

HCLTech is committed to protecting and securing the privacy and confidentiality of the Personal Data which it collects directly or indirectly from you when applying for a job at HCLTech either directly or through a third-party human resources agency. This notice (the “Notice”) outlines and explains how HCL Technologies Limited including its subsidiaries, local employing entities, associates, and affiliated companies [collectively referred to as “HCLTech”, “us,” “our”, or “we”] will process your Personal Data in accordance with applicable privacy legi

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