Position Summary

The Parts Sales Representative is responsible for supporting customers and internal teams through parts sales, customer service, procurement activities, and operational support. This role serves as a key point of contact for parts inquiries, order fulfillment, vendor coordination, and related administrative activities to ensure customers receive timely and accurate service while supporting overall branch operations.

Essential Duties and Responsibilities

Parts Sales

• Respond to customer inquiries regarding parts availability, specifications, and applications.
• Prepare and process parts quotations, sales orders, and related documentation.
• Build and maintain strong customer relationships through proactive communication and follow-up.
• Identify opportunities to increase parts sales and support customer equipment uptime.
• Maintain accurate records of customer transactions and order status.

Customer Service

• Serve as a primary point of contact for customer parts inquiries and support requests.
• Resolve customer concerns related to parts orders, delivery schedules, and product availability.
• Coordinate with internal departments to ensure timely and accurate order fulfillment.
• Provide professional, responsive service that enhances the customer experience.

Parts Procurement & Vendor Coordination

• Source and procure parts from approved vendors and suppliers.
• Coordinate with vendors regarding availability, lead times, and delivery schedules.
• Monitor open purchase orders and follow up to ensure timely receipt of materials.
• Build and maintain positive working relationships with suppliers and manufacturers.

Operational Support

• Assist with shipping and receiving coordination as needed.
• Maintain organized records and documentation related to parts sales, purchasing, and customer transactions.
• Coordinate with internal departments to ensure timely processing of orders and customer requests.
• Support branch operations through administrative and customer support activities.
• Collaborate with service, sales, and operations teams to support branch objectives.
• Follow company policies, safety procedures, and operational standards.

Qualifications

• High school diploma or equivalent required; associate degree or related technical training preferred.
• Previous experience in parts sales, customer service, procurement, equipment support, or a related field preferred.
• Knowledge of heavy equipment, industrial equipment, truck, refuse, construction, or related equipment parts is preferred.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office and business operating systems/ERP software.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.