EPIC Health Southfield

Medical Receptionist (Metro Detroit Area)

Southfield, MI, US

Onsite
Full-time
over 2 months ago
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Summary

Role and Responsibilities ​  
  • Inspire EPIC experiences between team members and patients by creating an atmosphere of patient value and a sense of community.  
  • Effectively coordinate and control our guest flow at the door by enthusiastically greeting arrivals, assisting with virtual tablets for check-in and providing a warm farewell to our departing patients  
  • Effectively communicate with patients and team members about walk-in’s, schedule changes, or other patient facing situations on-site.   
  • Take a proactive approach to troubleshooting patient questions, concerns, or issues by escalating to the correct responsible party including but not limited to the office manager, physician, billing department etc.   
  • Preform all opening and closing duties inside the lobby and front desk area including filing necessary paperwork, printing patient demographics and schedules, keeping the lobby clean, and charging virtual tablets   
  • Manually check in patients who are not able or choose not to check-in virtually  
 
​​ Qualifications and Education Requirements ​  
  • 1+ year previous experience in customer service is required  
  • Must be patient focused and determined to provide an EPIC first impression  
  • Must be organized with the ability to multi-task and prioritize  
  • Strong verbal communication required   
  • 1+ year experience with computer navigation or be a quick learned with technology   
 
​​ Preferred Skills ​  
  • High school diploma or equivalent   
  • Previous experience working in a medical office setting  
 
​​ Additional Notes ​  
  • Might be required to travel to any of our current locations to help periodically   
 

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