Account Resolution Specialist (Customer-Focused Collections)

Company: DRB-40, LLC
Location: West Seneca, NY (On-Site)
Job Type: Full-Time
Schedule: Monday-Friday, Day Shift (No Weekends)

Help People Find Financial Solutions - While Growing Your Career

DRB-40, LLC is expanding our team and looking for motivated individuals to help customers resolve outstanding accounts with professionalism and empathy.

This is not a traditional 'high-pressure collections' role - we focus on problem-solving, respectful communication, and realistic solutions for customers.

If you have experience in collections, customer service, call centers, banking, or sales, we'd love to talk with you.

Compensation & Earning Potential

• Starting at $16.00+/hour (based on experience)
• Uncapped monthly bonus opportunities
• Realistic earning potential: $35,000 - $80,000+ annually
• Consistent account volume to support your success

What You'll Do

• Speak with customers to understand their situation and help resolve accounts
• Set up manageable payment plans and settlements
• Use problem-solving skills to create positive outcomes
• Maintain accurate and compliant account notes
• Work toward achievable individual and team goals

What We're Looking For

• Experience in collections, customer service, call center, banking, or sales preferred
• Strong communication and listening skills
• Ability to handle conversations with professionalism and empathy
• Goal-oriented mindset with a positive attitude
• Basic computer skills

Collection experience and knowledge of FDCPA are a plus - but not required for the right candidate.

Why Join DRB-40?

• No weekends - ever
• Supportive team environment (not a boiler-room culture)
• Paid training and ongoing coaching
• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Employee referral program
• Monthly bonuses, incentives & team contests
• Opportunities to grow into leadership, training, or QA roles

What Makes This Role Different

We understand this industry can be challenging - that's why we focus on:

• Respectful, solution-based conversations
• Realistic performance expectations
• A team-first culture that supports long-term success

DRB-40, LLC is an equal opportunity employer committed to building a respectful, inclusive, and high-performing workplace.