Are you an experienced Business Development Manager with the ability to lead the development and execution of account acquisition and growth plans? Then join Skycell as a Business Development Manager and play a vital role in our mission. Be a part of our team and help us deliver innovative solutions that make a real impact. At SkyCell, we're on a mission to change the world by revolutionizing the global supply chain. Our cutting-edge temperature-controlled container solutions are designed to ensure the safe delivery of life-saving pharmaceuticals, with sustainability at the core of everything we do. We're a fast-growing, purpose-driven company where you'll make an impact, feel empowered, and thrive in a diverse, innovative environment. Why SkyCell? * Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare. * Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation. * Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way. * Growth Opportunities: We believe in investing in our people - continuous learning and development are key pillars of SkyCell. * Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a 'Great Place to work' award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being. What You'll Do: Our Business Development Team is at the heart of our relationships with clients, ensuring we build and maintain strong connections with Strategic Airlines and Freight Forwarders. As a team, we're responsible for owning customer success and satisfaction - from identifying opportunities for account expansion to supporting and leading deal negotiations and closings. We're continuously gaining industry insights by building close relationships with our end customers, ensuring their needs align with Skycell's offering and allowing us to convert opportunities into won business. In this role you will: * Lead (Project Lead) or support (Project Team Member) the development and execution of account acquisition and growth plans, focusing on meeting quotas, expanding relationships and deepening engagement with nominated accounts. * Owning customer success and satisfaction, monitor issues, and ensure timely resolution to maintain strong account performance. * Identifying and pursuing opportunities for account expansion, collaborating with project and cross-functional teams to provide tailored solutions. * Lead or support deal negotiations and closings to ensure alignment with both client and SkyCell's strategic goals. * Actively driving customer satisfaction and growth by understanding clients' needs, presenting updates and insights, collecting feedback, resolving issues and mitigating retention risks. * Depending on the project, either managing or assisting in their territories with the account plan, forecasting, implementation and performance analysis. Coordinating project teams to ensure revenue growth, customer satisfaction and alignment with strategic objectives. * Collaborating with marketing, finance, operations, and other teams to allocate resources effectively and meet project goals, ensuring that operational needs are met for lane implementation. * Being a brand ambassador and enhancing SkyCell's market visibility by organizing events, conducting demos, leading forums, and participating in customer meetings and events that reinforce SkyCell's reputation in sustainable, innovative logistics. * Building and maintaining strategic relationships with end customers (pharma shippers), freight forwarders, and airlines, ensuring their needs align with SkyCell's offerings. * Ensuring quality and accuracy of the reporting of client interactions and progress in our systems.