National Customer Service Representative JOB SUMMARY:  This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Receipt and acknowledgement of client service requests Scheduling new and return trip work orders between technicians and site contacts Updating internal notes and third-party portals on all progress Follow up on scheduled work orders to validate completion/status Prepare and submit proposals on client portals  Identify and escalate issues between vendor and/or client in collaboration with JR and or AM. Manage customer NTE limits Manage response to client KPI’s, Initial response, time to complete, IVR utilization   SKILLS: Strong verbal and written communication skills Professionalism Sense of Urgency Detail oriented Production/Task focused Ability to Multitask Time Management skill Problem Solving   REQUIRED EXPERIENCE /QUALIFICATIONS:             Years of Experience                 0-2 years related functional experience             Education                                High School Diploma or equivalent             Certification / Licenses            N/A             Technical Skills                       N/A             Technology                              Microsoft Office Suite   TRAVEL:                                  This position may require approximately 0% travel   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.